IVCE offers Professional Business Certificate
Friday / August 24, 2018
MARSHALLTOWN & IOWA FALLS – The Professional Business Series Certification is designed for you to build or advance your career by preparing you to contribute to a successful business, create new customers, and gain the confidence that you will make a powerful impact on an organization. Learn how you can go about creating a customer service culture and then how to hire, manage and evaluate customer service in relationship to that culture. Develop the knowledge and skills needed to interact and communicate effectively with people from diverse cultures. The program will also allow professionals to learn about different social networking websites, understand what social media marketing encompasses, and how to effectively utilize social networks. Included in this program is conversational Spanish designed for anyone who works with Spanish-speaking employees or co-workers. You will learn Spanish specific to your industry and basic conversational skills to master workplace words and phrases.
Take the entire series of classes at a cost of $499 or take one of the individual classes listed below. Iowa Valley Continuing Education is offering this certification program in both Iowa Falls and Marshalltown. Classes included are:
Customer Service Leadership – This program will demonstrate how to create a culture of customer service excellence with a 4 step process of defining your culture, bringing the right professionals to the organization, training processes to support the culture, as well as holding people accountable for performance. You will learn how to successfully hire and onboard your customer service team with strategies to develop a hiring process designed for exceptional customer service. Professionals will develop the knowledge to evaluate customer service with several methods including customer service surveys, customer satisfaction score, net promoter score (NPS), customer effort score (CES), social media monitoring, and mystery shopping and how to collect the appropriate data to ensure success of the organization. Class cost: $129. Offered in Marshalltown, Tuesday, Sept. 11 and in Iowa Falls Thursday, Sept. 13 both from 5:30 – 8:30 pm.
Cultural Competence – ‘Closing the Cultural Awareness Gap.’ This program enables professionals to develop the knowledge and skills needed to interact and communicate effectively with people from diverse cultures including those of different age, socioeconomic status, ethnicity, gender, sexual orientation, ability, race, and more. You will learn how to be more aware of personal and organizational cultures, examine how cultures impact our ability to work both positively and negatively, build skills to increase cultural competencies, and learn different strategies and techniques to highlight issues and improve your community and society. Class cost: $129. Offered in Marshalltown on Tuesday, Sept. 18 and in Iowa Falls on Thursday, Sept. 20 both from 5:30 – 8:30 pm.
Social Media Marketing – Here’s your opportunity to learn about different social networking websites, understand what social media marketing encompasses, and how to effectively utilize social networks. You will receive the basic training necessary to better utilize social networks to market your product or services as well as comprehending the risks that can be associated with social media marketing and how to handle those situations. Class cost: $129. Offered in Marshalltown on Tuesday, Sept. 25 and in Iowa Falls on Thursday, Sept. 27, 2018 both from 5:30 – 8:30 pm.
Conversational Spanish for the Workplace – This program is designed for managers, supervisors, team leaders, or anybody who works with Spanish-speaking employees or co-workers. You will learn workplace Spanish specific to your industry quickly and easily, honing your basic conversational skills and mastering key workplace words and phrases. Conversational Spanish will also enable to you provide better customer service on a basic level in a learner-friendly environment. Class cost: $209. Marshalltown/Iowa Falls: Monday/Wednesday, Oct. 1 – 31 from 5:30 – 8:30 pm.
Register online at www.IowaValley.com or call IVCE at 641-752-4645 or 800-284-4823.